Return Policy

Hassle-free returns on eligible items. Learn about our return policy, conditions, and timeframes for Lagos, Nigeria.

Last updated: May 1, 2024

General Conditions

Items can be returned within 30 days of receipt of delivery using the online returns center. Items must be in new or unused condition with all original materials included with the shipment.

We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products.

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Suite 25/26 Praise Plaza
Skido Bus Stop
106104, Ajah
Lagos, Nigeria

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.


The following items cannot be returned or exchanged: Customized items, perishable goods, personal care goods, hazardous materials.


If you have any questions concerning our return policy, please contact us at: [email protected] or +234 800 000 0000.