Question 1

How do I track my order?

Accepted Answer

You can track your order by logging into your account and visiting the "Orders" section. You'll find real-time tracking information for all your orders. We also send tracking updates via email and SMS.

Question 2

What are the delivery times?

Accepted Answer

Standard delivery within Lagos takes 2-5 business days. For made-to-order items like custom curtains or furniture, delivery can take 7-14 business days. Express delivery (1-2 days) is available for select items at an additional cost.

Question 3

Do you deliver outside Lagos?

Accepted Answer

Yes, we deliver nationwide across Nigeria. Delivery times and costs vary by location. Enter your address at checkout to see available delivery options and estimated delivery dates.

Question 4

Is there free delivery?

Accepted Answer

Yes! We offer free delivery on orders over ₦500,000 within Lagos. For orders below this amount, delivery fees are calculated based on your location and order size.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including debit/credit cards (Visa, Mastercard), bank transfers, and mobile payments through Flutterwave. All payments are processed securely.

Question 6

Is my payment information secure?

Accepted Answer

Absolutely. We use industry-standard SSL encryption and partner with Flutterwave, a PCI-DSS compliant payment processor. Your card details are never stored on our servers.

Question 7

Can I pay on delivery?

Accepted Answer

Currently, we require payment before delivery to ensure smooth order processing. However, you can inspect your items upon delivery and contact us immediately if there are any issues.

Question 8

How do I get an invoice?

Accepted Answer

Invoices are automatically sent to your email after purchase. You can view your order details and track your order status from your account under "Orders".

Question 9

What is your return policy?

Accepted Answer

We offer a 24-hour return policy from the time of delivery for issues not caused by the customer. This covers defective items, wrong items shipped, and damage during transit. Please inspect your order upon delivery and report any issues with photo evidence within 24 hours. Change-of-mind returns are not accepted.

Question 10

How do I initiate a return?

Accepted Answer

Contact us within 24 hours of delivery via returns@weatherfor2.com or call +234 704 700 0640 with your order number, a description of the issue, and photo/video evidence. Our team will respond within 2-4 hours during business hours with return instructions.

Question 11

How long do refunds take?

Accepted Answer

Once we receive and inspect your returned item, refunds are processed within 3-5 business days. The refund will be credited to your original payment method. Bank processing times may add 2-3 additional days.

Question 12

Can I exchange an item?

Accepted Answer

Yes, for qualifying returns (defective, damaged, or wrong items), exchanges are available for the same item or an item of equal or greater value. Contact our support team to arrange an exchange.

Question 13

How do I choose the right bed size?

Accepted Answer

We offer standard Nigerian bed sizes: Single (3x6ft), Double (4.5x6ft), Queen (5x6ft), and King (6x6ft). Check the product description for exact dimensions. If unsure, our team can help you measure your space.

Question 14

Are your products authentic?

Accepted Answer

Yes, all our products are 100% authentic and sourced directly from manufacturers or authorized distributors. We stand behind the quality of every item we sell.

Question 15

How do I care for my bedding?

Accepted Answer

Most of our bedding can be machine washed in cold water on a gentle cycle. Tumble dry on low heat or air dry. Avoid bleach and harsh detergents. Check individual product labels for specific care instructions.

Question 16

Do you offer custom sizes?

Accepted Answer

Yes! We offer custom sizing for curtains, blinds, and select bedding items. Custom orders typically take 7-14 business days. Contact us or use the consultation form for custom requests.

Question 17

How do I create an account?

Accepted Answer

Click "Sign In" in the top right corner, then select "Create Account". Enter your email, create a password, and fill in your details. You can also sign up during checkout.

Question 18

I forgot my password. What do I do?

Accepted Answer

Click "Sign In" then "Forgot Password". Enter your email address and we'll send you a password reset link. The link expires after 24 hours for security.

Question 19

How do I update my address?

Accepted Answer

Go to Account > Addresses to add, edit, or delete delivery addresses. You can save multiple addresses and set a default for faster checkout.

Question 20

How do I delete my account?

Accepted Answer

To delete your account, please contact our support team at support@weatherfor2.com. Note that this action is permanent and will remove all your order history and saved information.

Question 21

How does the consultation process work?

Accepted Answer

Start by filling out our consultation request form. Our design team will contact you within 24-48 hours to schedule an initial call. We'll discuss your vision, budget, and timeline, then provide a proposal.

Question 22

How much do design services cost?

Accepted Answer

Design fees vary based on project scope. Initial consultations are free. Full design packages start from ₦500,000 for single rooms. We provide detailed quotes after understanding your specific needs.

Question 23

Do you work on commercial projects?

Accepted Answer

Yes! We handle both residential and commercial projects including offices, hotels, restaurants, and retail spaces. Our commercial team specializes in creating functional, beautiful business environments.

Question 24

Can I see your previous work?

Accepted Answer

Absolutely! Visit our Portfolio page to browse completed projects. You can filter by category (Residential, Commercial, Hospitality) to find projects similar to yours.

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