Returns & Refund Policy

1. Overview

At Weather for 2, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure a positive shopping experience.

Please read this policy carefully to understand your rights and the procedures for returning items or requesting refunds.

2. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Returned within 7 days of delivery
• In original, unused condition
• In original packaging with all tags attached
• Accompanied by proof of purchase (receipt or order confirmation)
• Free from damage, stains, or alterations

Bedding & Linens

Bedding items (sheets, duvet covers, pillowcases) must be unopened and in original sealed packaging for hygiene reasons. Once opened, these items can only be returned if defective.

Time Frame

3. Non-Returnable Items

The following items cannot be returned:

• Custom or made-to-order items (see Section 8)
• Items marked as "Final Sale" or "Non-Returnable"
• Opened bedding and linens (for hygiene reasons)
• Items damaged due to misuse or improper care
• Items without original packaging or tags
• Gift cards and vouchers
• Items purchased more than 7 days ago (unless defective)
• Items not purchased from Weather for 2

4. Return Process

To initiate a return, follow these steps:

Step-by-Step Return Guide

1. Contact Us: Email [email protected] or call +234 704 700 0640 with your order number and reason for return.
2. Receive Authorization: We'll review your request and issue a Return Authorization (RA) number within 24-48 hours.
3. Pack the Item: Securely pack the item in its original packaging with all tags and accessories.
4. Ship or Drop Off: Ship the item to our address or drop it off at our store. Include the RA number on the package.
5. Receive Refund: Once we receive and inspect the item, we'll process your refund within 5-7 business days.

Return Shipping

• Defective/Damaged Items: We cover return shipping costs
• Change of Mind: Customer is responsible for return shipping
• Wrong Item Sent: We cover return shipping and provide prepaid label

5. Refunds

Refund Timeline

Once we receive and inspect your return, we'll notify you of the approval or rejection. Approved refunds are processed within 5-7 business days.

Refund Methods

• Original Payment Method: Refunds are issued to the original payment method
• Store Credit: Available upon request (with 10% bonus credit)
• Bank Transfer: For cash/transfer payments (within 7 business days)

Refund Amounts

• Full Refund: Defective items, wrong items shipped, or items returned in perfect condition
• Partial Refund: Items returned with minor damage or missing packaging (up to 20% deduction)
• No Refund: Items not meeting return eligibility criteria

Note: Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We offer exchanges for items of equal or greater value. To exchange an item:

• Follow the standard return process
• Specify the item you want in exchange
• Pay any price difference (or receive credit for lesser value)

Exchanges are subject to availability. If the desired item is out of stock, we'll offer alternatives or process a refund.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We take quality seriously and will resolve the issue promptly.

What to Do

• Document the damage with photos or video
• Contact us within 48 hours of delivery
• Keep all original packaging
• Do not attempt to repair the item

Resolution Options

• Replacement: We'll send a new item at no cost
• Full Refund: If replacement is not available
• Repair: For furniture items (where applicable)

We may arrange for pickup of the damaged item or ask you to dispose of it, depending on the circumstances.

8. Custom & Made-to-Order Items

Custom and made-to-order items are non-refundable due to their personalized nature. This includes:

• Custom furniture orders
• Made-to-measure curtains and blinds
• Personalized or monogrammed items
• Special order items not in regular stock

Exceptions

Custom items may be returned or refunded if they:

• Arrive damaged or defective
• Do not match agreed specifications
• Are significantly delayed (beyond agreed timeline)

9. Furniture Returns

Due to the size and nature of furniture items, special conditions apply:

Before Delivery

• Inspect items upon delivery before signing
• Note any visible damage on the delivery receipt
• Refuse delivery of significantly damaged items

After Delivery

• Returns accepted within 7 days of delivery
• Item must be unassembled (if assembled by customer)
• Original packaging required when possible
• Restocking fee of 15% may apply for change-of-mind returns

Return Pickup

For furniture returns, we can arrange pickup for a fee (Lagos only). Alternatively, you may deliver the item to our warehouse.

10. Interior Design Services

Refunds for interior design services are subject to the terms of your design agreement. Generally:

• Consultation Fees: Non-refundable once consultation is completed
• Design Fees: Refundable minus work completed to date
• Project Deposits: Subject to cancellation terms in your agreement

Please refer to your design service agreement for specific terms and conditions.

11. Contact Us

For returns, refunds, or any questions about this policy, please contact us:

• Returns Email: [email protected]
• Phone: +234 704 700 0640
• WhatsApp: +234 704 700 0640
• Store Address: Suite 25/26 Praise Plaza, Skido Bus Stop, Addo Road, Ajah, Lagos

Our customer service team is available Monday to Saturday, 9:00 AM to 6:00 PM WAT.