Returns & Refund Policy

1. Overview

At Weather for 2, we want you to be completely satisfied with your purchase. If you receive an item that is defective, damaged during transit, or incorrect, we will make it right. Returns are accepted within 7 days of delivery for qualifying issues.

Please note that this policy covers issues that are not caused by the customer. Change-of-mind returns are not accepted. Please read this policy carefully to understand your rights and the procedures for returning items or requesting refunds.

2. Return Eligibility

Returns are accepted within 7 days of delivery for the following reasons:

• Defective items: Manufacturing defects or quality issues
• Wrong item shipped: You received an item different from what you ordered
• Damaged in transit: Item arrived damaged due to shipping
• Missing items: Parts or items missing from your order

Conditions

To be eligible for a return, the following must apply:

• Issue reported within 7 days of delivery
• Accompanied by proof of purchase (receipt or order confirmation)
• Photos or video evidence of the issue provided
• Item has not been altered, washed, or misused

Not Eligible

The following are not covered under this policy:

• Change of mind or buyer's remorse
• Damage caused by the customer after delivery
• Normal wear and tear
• Issues reported after the 7-day window

3. Non-Returnable Items

The following items cannot be returned unless defective or damaged in transit:

• Custom or made-to-order items (see Section 8)
• Items marked as "Final Sale" or "Non-Returnable"
• Opened bedding and linens (for hygiene reasons)
• Gift cards and vouchers
• Items not purchased from Weather for 2

4. Return Process

To initiate a return within the 7-day window, follow these steps:

Step-by-Step Return Guide

1. Document the Issue: Take clear photos or video when the problem is discovered.
2. Contact Us: Email [email protected] or call +234 704 700 0640 within 7 days with your order number, description of the issue, and photo/video evidence.
3. Receive Authorization:We'll review your request and confirm eligibility and the next steps.
4. Return the Item:Once approved, ship the item to our address or we'll arrange pickup (Lagos). Include the Return Authorization (RA) number on the package.
5. Receive Resolution:After we review the returned item, we'll confirm the available resolution and applicable timeline.

Return Shipping

• Defective/Damaged Items: We cover return shipping costs
• Wrong Item Sent: We cover return shipping and provide prepaid label

5. Refunds

Refund Review and Timing

Once we receive and inspect your return, we'll notify you of the approval or rejection. If approved, we'll confirm the refund method and applicable processing timeline.

Refund Methods

• Original Payment Method: Refunds are issued to the original payment method
• Store Credit: Available upon request
• Bank Transfer: For cash/transfer payments

Refund Amounts

• Full Refund: Defective items, wrong items shipped, or items damaged in transit
• Partial Refund: Items with minor issues where a partial resolution is agreed upon

Note: Original shipping charges are refunded when the return is due to our error (wrong item, defect, or transit damage).

6. Exchanges

For qualifying returns, we offer exchanges as an alternative to refunds:

• Replacement with the same item (if available)
• Exchange for an item of equal or greater value (pay the difference)
• Store credit if the desired replacement is out of stock

Exchanges are subject to availability. If the desired item is out of stock, we'll process a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We'll review the reported issue and confirm the available resolution and applicable timeline.

What to Do

• Document the damage with clear photos or video when discovered
• Contact us within 7 days of delivery
• Keep all original packaging
• Do not attempt to repair the item

Resolution Options

• Replacement:We'll send a new item at no cost
• Full Refund: If replacement is not available
• Repair: For furniture items (where applicable)

We may arrange for pickup of the damaged item or ask you to dispose of it, depending on the circumstances.

8. Custom & Made-to-Order Items

Custom and made-to-order items are non-refundable due to their personalized nature. This includes:

• Custom furniture orders
• Made-to-measure curtains and blinds
• Personalized or monogrammed items
• Special order items not in regular stock

Exceptions

Custom items may be returned or refunded if they:

• Arrive damaged or defective
• Do not match agreed specifications
• Are significantly delayed (beyond agreed timeline)

9. Furniture Returns

Due to the size and nature of furniture items, the same 7-day policy applies with these additional notes:

Upon Delivery

• Inspect items thoroughly upon delivery before signing
• Note any visible damage on the delivery receipt
• Refuse delivery of significantly damaged items
• Report any issues within 7 days with photo evidence

Return Conditions

• Returns accepted only for defects, damage, or wrong items
• Item must be unassembled (if assembled by customer)
• Original packaging required when possible

Return Pickup

For furniture returns, we can arrange pickup at no cost for qualifying returns (Lagos only). For other locations, we will coordinate the most convenient return method.

10. Interior Design Services

To report an issue with an interior-design project, contact the team with your project details. The team will review the request and confirm the available resolution and applicable timeline for that project.

11. Contact Us

For returns, refunds, or any questions about this policy, please contact us:

• Returns Email: [email protected]
• Phone: +234 704 700 0640
• WhatsApp: +234 704 700 0640
• Store Address: Suite 25/26 Praise Plaza, Skido Bus Stop, Addo Road, Ajah, Lagos

Contact the team to confirm current support availability and response timing.