Returns & Refund Policy

1. Overview

At Weather for 2, we want you to be completely satisfied with your purchase. If you receive an item that is defective, damaged during transit, or incorrect, we will make it right. Returns are accepted within 24 hours of delivery for qualifying issues.

Please note that this policy covers issues that are not caused by the customer. Change-of-mind returns are not accepted. Please read this policy carefully to understand your rights and the procedures for returning items or requesting refunds.

2. Return Eligibility

Returns are accepted within 24 hours of delivery for the following reasons:

• Defective items: Manufacturing defects or quality issues
• Wrong item shipped: You received an item different from what you ordered
• Damaged in transit: Item arrived damaged due to shipping
• Missing items: Parts or items missing from your order

Conditions

To be eligible for a return, the following must apply:

• Issue reported within 24 hours of delivery
• Accompanied by proof of purchase (receipt or order confirmation)
• Photos or video evidence of the issue provided
• Item has not been altered, washed, or misused

Not Eligible

The following are not covered under this policy:

• Change of mind or buyer's remorse
• Damage caused by the customer after delivery
• Normal wear and tear
• Issues reported after the 24-hour window

3. Non-Returnable Items

The following items cannot be returned unless defective or damaged in transit:

• Custom or made-to-order items (see Section 8)
• Items marked as "Final Sale" or "Non-Returnable"
• Opened bedding and linens (for hygiene reasons)
• Gift cards and vouchers
• Items not purchased from Weather for 2

4. Return Process

To initiate a return within the 24-hour window, follow these steps:

Step-by-Step Return Guide

1. Document the Issue: Take clear photos or video of the problem immediately upon delivery.
2. Contact Us: Email [email protected] or call +234 704 700 0640 within 24 hours with your order number, description of the issue, and photo/video evidence.
3. Receive Authorization: We'll review your request and respond within 2-4 hours during business hours.
4. Return the Item: Once approved, ship the item to our address or we'll arrange pickup (Lagos). Include the Return Authorization (RA) number on the package.
5. Receive Resolution: We'll process your replacement or refund within 3-5 business days of receiving the returned item.

Return Shipping

• Defective/Damaged Items: We cover return shipping costs
• Wrong Item Sent: We cover return shipping and provide prepaid label

5. Refunds

Refund Timeline

Once we receive and inspect your return, we'll notify you of the approval or rejection. Approved refunds are processed within 3-5 business days.

Refund Methods

• Original Payment Method: Refunds are issued to the original payment method
• Store Credit: Available upon request (with 10% bonus credit)
• Bank Transfer: For cash/transfer payments (within 5-7 business days)

Refund Amounts

• Full Refund: Defective items, wrong items shipped, or items damaged in transit
• Partial Refund: Items with minor issues where a partial resolution is agreed upon

Note: Original shipping charges are refunded when the return is due to our error (wrong item, defect, or transit damage).

6. Exchanges

For qualifying returns, we offer exchanges as an alternative to refunds:

• Replacement with the same item (if available)
• Exchange for an item of equal or greater value (pay the difference)
• Store credit if the desired replacement is out of stock

Exchanges are subject to availability. If the desired item is out of stock, we'll process a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 24 hours of delivery. We take quality seriously and will resolve the issue promptly.

What to Do

• Document the damage with clear photos or video immediately
• Contact us within 24 hours of delivery
• Keep all original packaging
• Do not attempt to repair the item

Resolution Options

• Replacement: We'll send a new item at no cost
• Full Refund: If replacement is not available
• Repair: For furniture items (where applicable)

We may arrange for pickup of the damaged item or ask you to dispose of it, depending on the circumstances.

8. Custom & Made-to-Order Items

Custom and made-to-order items are non-refundable due to their personalized nature. This includes:

• Custom furniture orders
• Made-to-measure curtains and blinds
• Personalized or monogrammed items
• Special order items not in regular stock

Exceptions

Custom items may be returned or refunded if they:

• Arrive damaged or defective
• Do not match agreed specifications
• Are significantly delayed (beyond agreed timeline)

9. Furniture Returns

Due to the size and nature of furniture items, the same 24-hour policy applies with these additional notes:

Upon Delivery

• Inspect items thoroughly upon delivery before signing
• Note any visible damage on the delivery receipt immediately
• Refuse delivery of significantly damaged items
• Report any issues within 24 hours with photo evidence

Return Conditions

• Returns accepted only for defects, damage, or wrong items
• Item must be unassembled (if assembled by customer)
• Original packaging required when possible

Return Pickup

For furniture returns, we can arrange pickup at no cost for qualifying returns (Lagos only). For other locations, we will coordinate the most convenient return method.

10. Interior Design Services

Refunds for interior design services are subject to the terms of your design agreement. Generally:

• Consultation Fees: Non-refundable once consultation is completed
• Design Fees: Refundable minus work completed to date
• Project Deposits: Subject to cancellation terms in your agreement

Please refer to your design service agreement for specific terms and conditions.

11. Contact Us

For returns, refunds, or any questions about this policy, please contact us:

• Returns Email: [email protected]
• Phone: +234 704 700 0640
• WhatsApp: +234 704 700 0640
• Store Address: Suite 25/26 Praise Plaza, Skido Bus Stop, Addo Road, Ajah, Lagos

Our customer service team is available Monday to Saturday, 9:00 AM to 6:00 PM WAT.